Privacy Policy

Your privacy is important to us. This policy explains how we collect, use, and protect your information.

Last updated: January 15, 2025

Privacy at a Glance

✓

We never sell your personal data

✓

Your listening data stays private

✓

You control your data and privacy settings

✓

End-to-end encryption for data security

✓

Transparent data practices

✓

Easy data deletion and export

Information We Collect

Personal Information

Name and email address when you create an account
Payment information for subscription processing
Profile information you choose to provide
Communication preferences and settings

Usage Information

Listening history and progress
Search queries and browsing behavior
Device information and IP address
App usage analytics and performance data

Technical Information

Browser type and version
Operating system and device type
Network connection information
Crash reports and error logs

How We Use Your Information

Service Provision

Provide and maintain our audiobook streaming service
Process payments and manage subscriptions
Sync your listening progress across devices
Provide customer support and respond to inquiries

Personalization

Recommend audiobooks based on your preferences
Customize your user experience
Remember your settings and preferences
Continue playback from where you left off

Communication

Send important service updates and notifications
Provide customer support responses
Send promotional content (with your consent)
Notify you about new features and content

Data Security

Security Measures

End-to-end encryption for data transmission
Secure servers with regular security updates
Access controls and authentication systems
Regular security audits and monitoring

Data Storage

Data stored in secure, certified data centers
Regular backups with encryption
Geographic data distribution for reliability
Compliance with international security standards

Incident Response

Immediate response to security incidents
User notification within 72 hours of any breach
Cooperation with authorities when necessary
Continuous improvement of security measures

Your Rights

Access and Control

Access your personal data at any time
Update or correct your information
Download your data in a portable format
Delete your account and associated data

Privacy Controls

Opt out of promotional communications
Control data sharing preferences
Manage cookie and tracking settings
Request data processing restrictions

Legal Rights

Right to be forgotten (data deletion)
Right to data portability
Right to object to processing
Right to lodge complaints with authorities

Cookies and Tracking

Essential Cookies

Authentication and session management
Security and fraud prevention
Basic functionality and preferences
Load balancing and performance

Analytics Cookies

Usage statistics and app improvement
Performance monitoring and optimization
Error tracking and debugging
Feature usage analysis

Your Cookie Choices

Manage cookie preferences in settings
Opt out of non-essential cookies
Clear cookies through browser settings
Control third-party tracking

If you have questions about this privacy policy or your data

Privacy Officer

Email: privacy@sautibox.app
Response time: Within 48 hours

Data Protection

Email: dataprotection@sautibox.app
For data requests and concerns

Mailing Address:
SautiBox Privacy Team
Kano, Nigeria

We are committed to protecting your privacy and will respond to all privacy-related inquiries within 48 hours. For urgent privacy concerns, please mark your email as "URGENT".

Policy Updates

We may update this privacy policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons.

Notice

We'll notify you of significant changes via email or app notification

Timeline

Changes take effect 30 days after notification

Privacy Policy

Your privacy is important to us. This policy explains how we collect, use, and protect your information.

Last updated: January 15, 2025

Privacy at a Glance

✓

We never sell your personal data

✓

Your listening data stays private

✓

You control your data and privacy settings

✓

End-to-end encryption for data security

✓

Transparent data practices

✓

Easy data deletion and export

Information We Collect

Personal Information

Name and email address when you create an account
Payment information for subscription processing
Profile information you choose to provide
Communication preferences and settings

Usage Information

Listening history and progress
Search queries and browsing behavior
Device information and IP address
App usage analytics and performance data

Technical Information

Browser type and version
Operating system and device type
Network connection information
Crash reports and error logs

How We Use Your Information

Service Provision

Provide and maintain our audiobook streaming service
Process payments and manage subscriptions
Sync your listening progress across devices
Provide customer support and respond to inquiries

Personalization

Recommend audiobooks based on your preferences
Customize your user experience
Remember your settings and preferences
Continue playback from where you left off

Communication

Send important service updates and notifications
Provide customer support responses
Send promotional content (with your consent)
Notify you about new features and content

Data Security

Security Measures

End-to-end encryption for data transmission
Secure servers with regular security updates
Access controls and authentication systems
Regular security audits and monitoring

Data Storage

Data stored in secure, certified data centers
Regular backups with encryption
Geographic data distribution for reliability
Compliance with international security standards

Incident Response

Immediate response to security incidents
User notification within 72 hours of any breach
Cooperation with authorities when necessary
Continuous improvement of security measures

Your Rights

Access and Control

Access your personal data at any time
Update or correct your information
Download your data in a portable format
Delete your account and associated data

Privacy Controls

Opt out of promotional communications
Control data sharing preferences
Manage cookie and tracking settings
Request data processing restrictions

Legal Rights

Right to be forgotten (data deletion)
Right to data portability
Right to object to processing
Right to lodge complaints with authorities

Cookies and Tracking

Essential Cookies

Authentication and session management
Security and fraud prevention
Basic functionality and preferences
Load balancing and performance

Analytics Cookies

Usage statistics and app improvement
Performance monitoring and optimization
Error tracking and debugging
Feature usage analysis

Your Cookie Choices

Manage cookie preferences in settings
Opt out of non-essential cookies
Clear cookies through browser settings
Control third-party tracking

If you have questions about this privacy policy or your data

Privacy Officer

Email: privacy@sautibox.app
Response time: Within 48 hours

Data Protection

Email: dataprotection@sautibox.app
For data requests and concerns

Mailing Address:
SautiBox Privacy Team
Kano, Nigeria

We are committed to protecting your privacy and will respond to all privacy-related inquiries within 48 hours. For urgent privacy concerns, please mark your email as "URGENT".

Policy Updates

We may update this privacy policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons.

Notice

We'll notify you of significant changes via email or app notification

Timeline

Changes take effect 30 days after notification

Privacy Policy

Personal Information

Usage Information

Technical Information

Service Provision

Personalization

Communication

We Do Not Sell Your Data

Limited Sharing

Business Transfers

Security Measures

Data Storage

Incident Response

Access and Control

Privacy Controls

Legal Rights

Essential Cookies

Analytics Cookies

Your Cookie Choices

Privacy Officer

Data Protection

Privacy Policy

Personal Information

Usage Information

Technical Information

Service Provision

Personalization

Communication

We Do Not Sell Your Data

Limited Sharing

Business Transfers

Security Measures

Data Storage

Incident Response

Access and Control

Privacy Controls

Legal Rights

Essential Cookies

Analytics Cookies

Your Cookie Choices

Privacy Officer

Data Protection